Shipping policy

Shipping & Delivery

AINZO Matcha currently delivers worldwide.

Order processing

Orders are typically prepared within [2-7 business days]. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery times

Estimated delivery times are provided at checkout and may vary depending on the destination, courier availability, public holidays, weather conditions, or other circumstances outside our reasonable control.

Delivery information

Customers are responsible for providing a complete and accurate delivery address and contact number. Please contact us as soon as possible if you notice an error in your delivery information.

Delivery delays

While we do our best to ensure orders arrive on time, delivery estimates are not guaranteed. If you experience an issue with your delivery, contact us at hello@ainzomatcha.com.

Damaged orders

If an order arrives damaged, please photograph the product and packaging and contact us within [48 hours] of delivery.