Refund policy

Returns & Refunds

At AINZO Matcha, we take great care in preparing and delivering every order.

Due to the food and consumable nature of our products, we are unable to accept returns or exchanges for products that have been opened, used, or had their seal broken, except where the product is defective or otherwise required by applicable law.

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 48 hours of delivery at hello@ainzomatcha.com. Please include your order number and clear photographs of the product and packaging so we can review the issue.

Where a return or refund is approved, we may offer a replacement, store credit, or refund to the original payment method, as appropriate and subject to applicable UAE consumer-protection laws.

Products must not be returned without contacting us first.

Change of mind

For food and consumable products, we generally cannot accept change-of-mind returns once an order has been delivered. For eligible non-consumable merchandise, products must be unused, in their original condition and packaging, with proof of purchase.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, prepared, or dispatched.

Nothing in this policy limits any rights you may have under applicable UAE consumer protection law.